◇ COMPLIMENTARY DELIVERY | U.S. ORDERS OVER $40 ◇



RETURNS/EXCHANGES




RETURN POLICY | IKE PERRY™ U.S. STORES, ONLINE, EVENTS, AND CLIENT SERVICES CENTER

13. RETURN POLICY

 

We recognize that having the ability to return an item is important to you as a valued client. In order to ensure your total satisfaction, a Client or a recipient of a gift of IKE PERRY products (a “Gift Recipient”) may return IKE PERRY products in accordance with the return and exchange policy set forth below. Returns of IKE PERRY products that are not in compliance with the conditions and time-frames set forth below will be rejected by IKE PERRY and will be sent back to the Client or Gift Recipient, as the case may be.

 

 

13.1. Return Period

 

IKE PERRY allows the Client or Gift Recipient to return IKE PERRY products purchased in all of our Retail Stores, at all hosted Company events, on the Website or through the Client Services Contact Center within fourteen (14) days from the date of purchase; subject to the further terms and conditions set forth below.

 

*International Purchases Only: to comply with the return period, clients must select Elite Delivery for any items that you may wish to return to IKE PERRY.

 

13.2. Return Process

 

Products that have been purchased on the Website or through the Client Services Contact Center may only be returned to the IKE PERRY online distribution center with prior authorization from IKE PERRY.

 

Products that have not been purchased on the Website or through the Client Services Contact Center may NOT be returned to the IKE PERRY online distribution center. Products that have been purchased via the Website or through the Client Services Contact Center may not be returned to a retail store. Exceptions will not be made in either case.

 

If a Client or Gift Recipient wishes to return a product to the IKE PERRY online distribution center, then such person must comply with the following steps:

  1. i) Contact the Client Services Contact Center from the Private Client Portal to request a Return Authorization Number (RAN) and Return Authorization Form to be emailed to you. Both a number and form are required prior to returning any product to IKE PERRY.
  2. ii) Fill out the required information, list the applicable Return Authorization Number (RAN) on the return form and sign it,

iii) Include the completed return form with the product, all its accessories, in its original box and delivery package,

  1. iv) Seal the delivery package and affix your postage label to it. Items must be postmarked within (2) days of receiving a Return Authorization Number. Items not postmarked within (2) days will no longer be eligible for refund nor exchange.
  2. v) Please note that IKE PERRY will not cover any costs (postage, insurance, misc. delivery charges). Any costs involved in returning products to IKE PERRY are non-refundable. All purchases (domestic & international) returned will require a handling and processing fee (as outlined in the table below) to be deducted from the amount to be returned to you.

 

PURCHASE PRICE

 

If your total purchase was between

RETURN PROCESSING FEE

RETURN PERIOD

0.00 to $39.00

$5.95

14 days

$40.00 to $80.00

$8.95

14 days

$80.00 to $150.00

$12.95

14 days

$150.00 to $499.00

$18.95

14 days

$500.00 & above

$24.95

14 days

 

The Client or Gift Recipient, as the case may be, must keep a proof of return delivery. The only form of proof that is commonly accepted by delivery/postage carriers is in the form of a verifiable insured delivery confirmation. IKE PERRY accepts no liability in the event that such proof cannot be produced. The Client or Gift Recipient is solely responsible for filing any insurance claims with their delivery/postage carrier. Only merchandise that has been received by the IKE PERRY online distribution center will be eligible for a refund.

 

Upon receiving a return, IKE PERRY will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.

 

For purchases made in store or at an IKE PERRY hosted event - please bring your eligible item and purchase confirmation back to the store for assistance with your return. 

 

13.3. Conditions to Return a Product

 

IKE PERRY products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them.

 

IKE PERRY will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

 

All returns will be subject to strict Quality Control (QC) by IKE PERRY to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, IKE PERRY will refuse the return, and the products will be sent back to the Client or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), IKE PERRY will proceed with the applicable refund.

 

13.4. Refunds

 

If a product is returned to the IKE PERRY online distribution center, only a Client will be entitled to receive a refund. In no event will a Gift Recipient be entitled to receive a refund.

 

Initial delivery charges (when charged) will not be refunded to the Client. In the case of a return to the IKE PERRY online distribution center, or retail store if a Client’s return complies with the return policy, IKE PERRY will use reasonable efforts to credit the refund to the Client’s original method of payment no later than seven (7) business days after receipt of the returned item to IKE PERRY.

 

 

13.5. Exchanges

 

We do not currently accept exchanges.

 

13.6. Non-Warranty

 

All products available for purchase on the Web Site are provided to Users "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, MATERIALS, OR NON-INFRINGEMENT. FURTHER DETAIL IS AS FOLLOWS:

Any and all products offered for sale/provided or manufactured by the company or its vendors, along with all any and all services/content offered/provided by the company, vendors or third parties, are furnished to you as-is, with all faults, and without warranty of any kind, expressed, implied, statutory or otherwise, including any warranty of merchantability, fitness for any particular purpose, title, non-infringement, quality, usefulness, commercial utility, adequacy, or compliance with any law, domestic or foreign, and implied warranties arising from course of dealing or course of performance. You expressly disclaim that you are, or ever could be owed any rights or damages from the company, and waive and release any and all tort claims and causes of action that may be based upon, arise out of or relate to your engagement with the company online, in a retail store or on any platform or in any public area. This includes but will never be limited to: accessing or requesting goods or services, purchasing or using our products and services, or any correspondence initiated by you or the company.

In no event shall the company be liable to any user, purchaser, party, recipient, entity, or any other person for any incidental, consequential, or special damages, however arising.

As an end user or purchaser of any product or service offered by the company, you agree to assume any and all risks associated with the acceptance or use of products and/or services provided/offered by the company; and you agree that any claims asserted by a 3rd party or gift recipient, will be addressed and compensated for by the original purchaser (client, customer, purchase requester) and agree to hold harmless the company from any and all liability or actions arising from claims or damages asserted against you as a result of accessing, receiving, offering, using or passing along  our services and services to, by, with, or via a third party; or stemming from the use of our products or services by way of use, access, receipt, offering, or being passed on to, by, with, or via a gift recipient, or whoever the is the affected party in any instance of an assertion of claims or damages.  

In any event that you do not agree to any of the policies, terms or conditions provided by the company; your sole remedy is to return eligible products through the process as outlined in our Return Policy and immediately discontinue use of our products and services.

 

13.7 Gifts

 

All purchases returned to IKE PERRY by gift recipients must comply with the return requirements outlined in the policies regarding Returns. All gift purchases that satisfy Return conditions meet our quality control requirements will be returned to the original method of payment of the purchaser. No store credit or exchange will be provided.

 

IKE PERRY reserves the right to make revisions to the preceding statement, at our discretion on a case by case basis, to reach a fair resolution that satisfies our valued clients and protects our brand interests.

 

GENERAL PROVISION

The policies outlined throughout this document related to requests for additional identity verification related to transactional/service requests and in the TERMS OF USE | LEGAL are applicable wherever our products and services are sold, requested, offered or provided.

The company reserves the right to limit or refuse any return request. All returns facilitated are subject to a first or third‐party verification process. For any return request (primarily, but not limited to our retail stores), the company reserves the right to request that you provide a valid unexpired form of photo identification. Our transaction verification teams (internally and external third party) analyze each transaction facilitated for the company. Analysts track return trends for individual purchasers and review aggregate data information to detect trends of improper returns, irregular purchase activity, and abuse of purchase privileges including any form of retail theft or deceptive acts to defraud the company. In no event, at any time, will any person be permitted to return any item or seek refund for any service without a providing a valid, unexpired, verified record of purchase that is validated against the purchase record on file with the company. Any individual who by internal (or external) analysis has been determined to violate our policies or attempts to defraud the company will be banned permanently from conducting business with the company or any of our owned/managed/or affiliated companies – past, present or future through creation, merger, or acquisition. Additionally, any individual who by internal analysis has been determined to violate our policies or attempts to defraud the company, will have their return request denied and no refund will be issued. The record of sale for the purchase will be voided, stored with an individual profile of record prohibiting the person from conducting any business with us, and compiled with aggregate data to prohibit future attempts to perform transactional/return requests for the item(s)/service(s) in question. Without regard to size, scope or minimal timeframe of the concerned transaction(s) or event(s), OMEBM LLC takes our policies seriously. Together with the cooperation of law enforcement, the company currently escalates without prejudice to the local legal jurisdiction of the offending party: the profiles/data/information/device information of any and all individuals (both the actors and the accomplices) who are confirmed to attempt to defraud the company or have successfully circumvented our systems to defraud the company or abuse our policies for personal or group gain.

You agree that we (or any third party verification company), or law enforcement entity, are not required to provide you with any notice at any time regarding the denial of your return request, that we (or any third party verification company) or law enforcement entity, are not required to provide you with any details regarding the data or information that resulted in an adverse action against you or our decision to not conduct business of any kind with you. We, or our third‐party processor may record your information from any identification item that you present to us when completing a return request, and keep it in a secure database to assist the company in validating any kind of transactional request you make with our company or any of our owned/managed/or affiliated companies – past, present or future through creation, merger, or acquisition. You agree that we (or any third party verification company), or law enforcement entity, are not required to provide you with any copies of stored information and by completing a purchase or requesting a service from the company, you affirm your understanding and consent to our policies, and waive any rights applicable to your jurisdiction regarding our policies or transmission/storage of information/data to legally protect our company against any kind of loss.

 

14. ACCURACY OF PRICING, PRODUCT DESCRIPTIONS

 

WHILE IKE PERRY ENDEAVOURS TO VERIFY THE ACCURACY OF ANY INFORMATION IT PLACES ON THE WEBSITE, IN ADVERTISEMENT OR CATALOG OR BY THE CUSTOMER CONTACT CENTER, IT MAKES NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THE ACCURACY, RELIABILTY AND COMPLETENESS OF SUCH INFORMATION. IKE PERRY DOES NOT CONFIRM THE PRICE OF AN IKE PERRY PRODUCT UNTIL A CONFIRMATION OF PURCHASE HAS BEEN ISSUED BY IKE PERRY, INDICATING THE EXISTENCE OF A BINDING SALES CONTRACT. IF AN IKE PERRY PRODUCT’S CORRECT PRICE IS HIGHER THAN THE PRICE POSTED ON OUR WEBSITE, THEN IKE PERRY WILL EITHER CONTACT THE CUSTOMER FOR INSTRUCTIONS BEFORE SHIPPING THE PURCHASE OR CANCEL THE PURCHASE AND NOTIFY YOU OF SUCH CANCELLATION. WHILE EVERY EFFORT WILL BE MADE TO ENSURE THAT THE DESCRIPTIONS, PHOTOGRAPHS OR GRAPHICAL REPRESENTATIONS OF THE IKE PERRY PRODUCTS DISPLAYED ON THE WEBSITE OR IN A CATALOG ARE AS ACCURATE AS POSSIBLE, IKE PERRY DOES NOT WARRANT THAT SUCH MATERIALS OR OTHER CONTENT IS ERROR-FREE, WHETHER AS A RESULT OF INACCURACY, OMISSION, OBSOLESCENCE OR OTHERWISE. ACCORDINGLY, THE CUSTOMER’S SOLE REMEDY IN THE EVENT OF ANY SUCH ERROR IS TO RETURN THE PRODUCT AS SET FORTH IN OUR RETURN POLICY.

 

 

The Conditions of Sale, Privacy Policy, Returns Policy, and Terms of Use | Legal shall be governed by and construed in accordance with the laws of the State of Virginia, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the aforementioned documents, including the validity, invalidity, breach or termination thereof, shall be arbitrated in the State and County of Virginia. All users of this site, contact by phone, or who visit an IKE PERRY retail store, affirm their consent to our terms and acknowledge that regardless of the outcome, any claim submitted against IKE PERRY, OMEBM LLC, or its directly owned/managed companies will be resolved by binding arbitration, rather than in court, with the initiating party responsible for any arbitrator legal costs, attorney fees etc. incurred by IKE PERRY, its parent company or direct affiliated companies. This policy is without exception and by accessing any website owned by OMEBM LLC or conducting business with any companies referenced as one in the same with OMEBM LLC, you consent you all of the terms outlined in this document and related site policies relating to IKEPERRY.COM

 

The waiver by IKE PERRY of a breach of any provision of these Terms will not operate to be interpreted as a waiver of any other or subsequent breach.

 

 

This Website (« Web Site ») is owned and edited by IKE PERRY™, OMEBM LLC, ("IKE PERRY" “OMEBM” one in the same, or referred to hereinafter as "us", "our", "we" or "the company"), a business existing under the laws of the State of Virginia and State of Utah, having its executive offices and principal place of business in the United States of America. These terms relate to and govern your use of all current and future online and mobile websites, platforms, services, applications, and any affiliated sites and associated applications owned or managed by OMEBM LLC. We take the protection of our brands and directly owned/affiliated companies seriously; along with our commitments to our valued clients and have established the above RETURN POLICY in accordance with the brand promise to deliver a consistent experience for our valued clients and for the protection of our company as a whole. We strongly advise any person (or entity) who engages/interacts/makes purchases or service requests/ or otherwise with our company to exercise due diligence and review the terms above carefully, with the understanding that you as a user are solely responsible for your actions and use of this site. If you access any section of this site, request or use any type of correspondence, service, product or participation from us (or access any section of a site, request or use any type of correspondence, service, product or participation from any site or company owned or managed by OMEBM LLC), you affirm your acknowledgement of these terms and conditions and affirm your positive consent to all of our terms and conditions, along with the terms and conditions outlined in our TERMS OF USE | LEGALPRIVACY POLICY, CONDITIONS OF SALE, AND RETURN POLICYIf you do not agree to any term or condition (in whole, or single, or in part); you are advised to immediately discontinue use/access of any site/product/service/engagement etc. owned,  managed, provided by, or sold to you by the company. Any claim or dispute between you and us is required to be resolved by individual binding arbitration; without exception to our policies. We advise you to carefully review the arbitration provision located in the document TERMS OF USE | LEGAL. The provision will affect your rights under this contract.  



Last Revised: June 1, 2018

 

 

 

 







IKE PERRY VALUES AND RESPECTS THE PRIVACY OF OUR CLIENTS.

AS A BRAND, WE IMPLEMENT THE HIGHEST STANDARDS IN DIGITAL SECURITY AND DATA ENCRYPTION METHODS.